MOBILE INTENSIVE FEATURES FOR FIELD FORCE TEAM
Track your field force team with real-time location and time. Mark attendance and calculate the time spent at every customer location. Get total distance traversed and total time spent against the tasks completed on a particular day.
Use onboard sensors to scan barcodes/QR codes, capture images, take videos, audio recording of meetings. Streaming this data to the office will help managers have a complete insight into the employees' activities.
Dashboard summarizing the allocated tasks status, stock held by the member with the total cost, and reports showing the list of activities over a period of time reveals the characteristics of each field force team member.
AN ALL-ENCOMPASSING CRM FOR ALL CUSTOMER SERVICES
Field Force Mobile Application
- View scheduled meetings
- Mark attendance (time and location) before and after the meetings
- Capture meeting details - image, video and audio
- Barcode and QR code scanning to get the stock information
- Real-time performance status
- Real-time chat with text, image and video sharing with the team and managers. Create individual groups within the team for effective collaboration
- Reports & Dashboards
Presales
A highly automated platform allows the presales managers to schedule activities for their team and track the real-time status including time and location at each customer premises. The meeting details such as notes, images and videos are streamed to the manager using the field force mobile app. The managers can schedule tasks area-specific or customer-specific.
Sales
Sales managers assign stock and define dynamic pricing for each customer based on the loyalty points. The sales team checks the current stock at each customer and provide the trends to the manager. Invoices are generated from the app directly and sent to the customer for payments. The mobile app also features pending payment and prompts for collection.
Complaints
Customer complaints are recorded by the admin and consolidated based on the areas or products. Automatic triggers are sent to the stores for the availability of spares for each complaint, and the field staff is allocated. Using his mobile app, the field staff collects the consolidated items from the stores and performs the tasks. Capturing of warranty information. payment collections are provided in the app.
Delivery
The delivery application manages the delivery of goods to the customers. The goods are tracked for accurate delivery using barcode QR code options. DCs are sent to the app directly.