Customer Relationship Management

Coovum’s Industry 4.0 is an end-to-end Supply Chain solution which caters to all functions of an Industry or Enterprise right from Suppliers to Customers, enhancing the business performance and transparency. Customer Relationship Management (CRM) is one of the modules of ‘Coovum - Industry 4.0’, which handles the Customer Complaints efficiently with a team of Service Technicians, provided with Mobile application.

Software overview

  • Customers

  • Admin-CRM

    Complaint Intimation & Registration
    Spares Request
    Service Alocation & Spares Support

    Admin-CRM

    Complaint Study & Rectification
    Issue of Spares

    Service Technician

    Service Technician

  • Stores

Salient Features

  • Retains database of Customers, Products and Service Technicians.

  • Easy Complaint logging through Web / Mobile application.

  • Addressing multiple complaints simultaneously with quicker deployment plan.

  • Online Spares availability checks from Inventory and take appropriate action.

  • Overall Status monitoring through an User friendly Dash Board.

  • Deployment of Technician for Complaints, as per skills and geographical location of customers.

  • Products, Geography and Technicians based live tracking of Complaint status.

  • Online Reports - Product, Area, Complaint and Technician based with Print & Downloadable options.

    Key Benefits

  • Easy management of complaints from Customers.

  • Quick deployment of Service Technicians, as per area and product range.

  • Effective tracking of Complaints till resolution.

  • Improves Product quality by effective analysis of Complaints.

  • Enhanced Customer satisfaction with on-time response & corrective measures.

  • Effective deployment of Service Technicians.

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